Dynamics 365 Field Service Deliver quality, proactive field service

Optimize your field operations with built-in intelligence, remote monitoring, and tools that enable your technicians to deliver quality work—all available through Microsoft Dynamics 365 Field Service.

Microsoft Dynamics 365 Field Service

Be more proactive and efficient

Detect, diagnose, and solve problems with IoT and predictive technology—before customers realize there’s an issue.

Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.

Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.

Detect and resolve service issues remotely
Prevent service calls by remotely detecting and resolving issues using the Internet of Things (IoT).

Transform your field service operations
Improve first-time fix rates with heads-up, hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.

Optimize your resources
Increase productivity and profits by fitting in more appointments per day with optimized routes and assignments, and give technicians complete customer and job data on their mobile devices, even while they’re offline.

Exceed customer expectations
Keep customers informed and empowered with self-service portals, proactive updates, and real-time technician tracking.

Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information.

Empower customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities.

Communicate proactively by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.

See things from the customers perspective by sending personalized surveys immediately after service calls with Microsoft Forms Pro—included with Dynamics 365 Field Service.

Field Service operations

Optimize remote and on-site field service operations with Dynamics 365 Field Service.  Learn how Silver Chain provides an additional safety net to ensure patient care is seamless.