Engage customers in real time
Orchestrate real-time journeys; Tailor experiences based on customer interactions across email, mobile, social media, text messaging (SMS), custom channels, and in-person touchpoints.
Design customer-led experiences; With a deep understanding of the customer, engage one on one using personalized journeys triggered by customer interactions. Take advantage of built-in event triggers or build custom ones.
Deliver seamless experiences across digital and physical channels; Reach customers through digital channels and in-person interactions across marketing, sales, and service. Engage them on their preferred channels and timing using AI-driven recommendations.
Take advantage of real-time customer data changes; Easily kick off new customer journeys without developing code. Create holistic journeys based on real-time data changes across any Dynamics 365 app.
Simplify journey management; Encourage customer action by sending reminders and repeating messages until a qualifying event or activity occurs.