Dynamics 365 Remote Assist

Share your real-time view with experts remotely to get the help you need, and stay hands-free on HoloLens or Dynamics 365 Remote Assist mobile.

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Solve problems in real time

Collaborate with remote experts in real time; Support technicians using video, screenshots, and mixed-reality annotations.

Deploy across multiple devices; Take advantage of existing iOS and Android devices by sharing live video feeds and capturing instructions using 2D annotations.

Enable external one-time calls; Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.

Dynamics 365 Remote Assist capabilities

Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.

Bring critical information into view

Access documentation when you need it; Browse and view service-related documentation independent of a video call—get the right information at the right time.

Move virtual documents to the real world; Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.

Use built-in analytics to improve processes; Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.

Microsoft Dynamics 365 Remote Assist

The Total Economic ImpactTM of Dynamics 365 Remote Assist

Read this commissioned study conducted by Forrester Consulting on behalf of Microsoft to learn how organizations can realize a substantial ROI by deploying Dynamics 365 Remote Assist.

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Dynamics 365 Remote Assist

Walk the site without being on location

Avoid travel and reduce delays; Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid travel and reduce delays.

Record calls and capture critical information; Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.

Monitor assets’ condition; Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.

Simplify business processes; Create and trigger automated workflows based on captured asset data to simplify your business processes.