Microsoft Power Virtual Agents

Respond rapidly to your customer and employee needs—at scale—using intelligent conversational bots built with Power Virtual Agents. No coding required.

Microsoft Power Virtual Agents

Create the extra help you need

Quickly build sophisticated, AI-powered bots for a range of requests—from providing simple answers to common questions to resolving issues requiring complex conversations.

Build bots quickly and easily
Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.

Included with Dynamics 365 Customer Service

If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions.

Deploy across channels and languages

Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Scale securely with centralized management
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.

Microsoft Power Virtual Agents
IDC Dynamics 365 Customer Insights

Recognized as a Leader
Learn why Microsoft was named a Leader in the IDC MarketScape: ​Worldwide General-Purpose Conversational AI Platforms 2021.

Read the report ->

Microsoft Power Virtual Agents

Improve your bots over time

Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.

Amplify the value of your bots
Easily incorporate bots into existing business processes using Power Virtual Agents features included with other Microsoft products. Plus, make your bots work harder by using existing functionality from other Microsoft products and services.